Effective Date: 01 October, 2025

At THE EVENT FRAME, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you interact with us through our website, social media platforms, or during event planning and execution.

 

1. Information We Collect

We may collect the following types of information:

  • Personal Information:
    Name, phone number, email address, physical address, client ID, and event-related details.
  • Payment Information:
    Transaction references and payment method used. (Please note: we do not store full card or bank details.)
  • Media Content:
    Photographs and videos captured during your event, subject to prior consent.
  • Communication Records:
    Phone calls, messages, emails, or chats exchanged with our team may be recorded for documentation and quality assurance purposes.

 

2. How We Use Your Information

Your information may be used to:

  • Plan, manage, and deliver your booked event services
  • Communicate event updates and confirmations
  • Improve our services and overall client experience
  • Showcase selected event photos/videos in our portfolio, website, or social media (with consent)
  • Respond to inquiries, feedback, or support requests

 

3. Data Protection & Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, misuse, alteration, or disclosure. Access to personal information is restricted to authorized personnel only.

 

4. Sharing of Information

We do not sell, rent, or trade your personal information. Your data may only be shared:

  • When required by law or legal authorities
  • With trusted service partners (such as decorators, photographers, or technical vendors) strictly for event execution, under confidentiality obligations

 

5. Your Rights

You have the right to:

  • Access or update your personal information
  • Request deletion of your data (unless retention is legally required)
  • Withdraw consent for promotional use of photos or videos

Requests can be made by contacting us directly.

 

6. Media Usage Consent

By booking our services, you grant THE EVENT FRAME permission to use selected photos and videos from your event for portfolio, marketing, and promotional purposes.

You may withdraw this consent in writing before the event date.

 

7. Cookies & Website Tracking

Our website may use cookies to enhance user experience and performance. Cookies do not collect personal information unless voluntarily provided by you through forms or inquiries.

 

8. Changes to This Policy

THE EVENT FRAME reserves the right to update or modify this Privacy Policy at any time. Updates will be published on our website and/or announced through our official communication channels.

 

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

📞 Phone: +880 1521-553500

📧 Email: info@theeventframe.com

🌐 Website: https://www.theeventframe.com